Return and Refund Policy
Return and Refund Policy – Big Today Sale
At Big Today Sale, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds under the conditions outlined below.
1. Returns
-
You may request a return within 14 days of receiving your order.
-
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
-
Certain products, such as perishable goods, intimate items, and personalized products, are not eligible for return.
2. Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original method of payment within 5–10 business days.
-
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) may be deducted.
3. Exchanges
-
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@bigtodaysale.shop.
4. Order Cancellations
-
Orders can only be cancelled within 24 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.
5. Shipping Returns
-
To return your product, please contact our support team at support@bigtodaysale.shop for the return address and instructions.
-
You will be responsible for paying your own shipping costs for returning your item, unless the item was defective or incorrect.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: support@bigtodaysale.shop